Covid-19 Response Update 7th April 2021
With lockdown restrictions easing on the 12th April and life starting to get back to a bit of normal, we will be open for face to face appointments again. We will continue to respect social distancing and you will be required to wear a mask.
Our online appointments will continue as normal so we can support clients remotely.
As you may have noticed, we did indeed launch our custom shop range. More details can be found here.
COVID-19 Response Update 4th November 2020
COVID-19 Response. The UK month long full lockdown #2 is starting on the 5th November. We have taken the decision will remain open, albeit with a skeleton staff. Current work will continue, but the deliveries may be delayed when unavoidable.
We can’t receive physical appointments at our office until the end of lockdown, so please make use of our online appointment system, or simply give us a call or drop us an email.
In the midst of the pandemic, we are still planning to launch our 2021 custom shop range, so please keep and eye out for updates here and on social media.
COVID-19 Response Update 23rd September 2020
COVID-19 Response. As new restrictions are being rolled out we have made sure our workplace is covid safe. The online appointments are working well, and there is still some space in the diary.
As from today, we are only accepting physical appointment that are pre booked in order that we can maintain social distancing. Please contact us to book an onsite appointment.
We thank you for your support during the lockdown and look forward to designing and building your next guitar for you. Click Here to book an appointment to discuss options for your next guitar build.
COVID-19 Response Update: 15th May 2020
COVID-19 Response. As the lockdown starts to ease, we are very much open for business now. Our suppliers are slowing coming back online, so we are open for new orders.
As I mentioned previously, we have implemented an online booking system for scheduling virtual appointments. Click Here to book an appointment to discuss options for your next guitar build.
COVID-19 Response Update: 7th April 2020
COVID-19 Response. We continue to work remotely to support customers in the design phase of their builds. The production of guitars continues at a slower paces due to reduced staffing in the factory. We are also experiencing some shortages of stock which is affecting some builds. New stock we have ordered is sitting in warehouses, and we expect it to arrive as soon as the locks down eases. Any clients who are affected by this have been informed.
As I mentioned previously, we have implemented an online booking system for scheduling virtual appointments. Click Here to book an appointment to discuss options for your next guitar build.
COVID-19 Response Update: 23rd March 2020
Following government advice regarding COVID-19, and in an effort to protect our colleagues and clients, we have taken the decision to close the factory for all staff. Due to the location of the factory, Carl will be working alone to keep things ticking over. The rest of the team will be working from home and continuing with new designs, customer support and marketing. We cannot receive clients at our office until further notice.
This will obviously have an impact on production, but we will update clients on progress and updated delivery times.
As I mentioned previously, we have implemented an online booking system for scheduling virtual appointments. Click Here to book an appointment to discuss options for your next guitar build.
COVID-19 Response Update: 19th March 2020
The COVID-19 pandemic has created challenges for people and companies around the world. As a family run business we are in the fortunate position to be able to continue to support you, albeit in a slightly reduced capacity. Those of us who can work from home are. We have limited the people working in our factory in order to keep the team safe.
As most of our interactions are on-line, our design consultations and production communications are continuing as usual. We use Whatsapp, Skype, Facetime, GoToMeeting and the good old phone to run these design and update sessions.
We have introduced additional measures, including the wearing of masks and gloves to ensure finished guitars are as free from potential contaminants, such as COVID-19 and coronavirus, as possible. I must say though, that tuning is a real challenge while wearing gloves… Current research states that the coronavirus can survive up to five days on surfaces. We will ensure that once guitars are packed, they will only be shipped after three to four days, so any potential contamination will not be active by the time it arrives at your door.
Due to the work from home policies announced in several countries, we have noticed a considerable increase in requests for on-line consultations. To help us manage this, we are introducing an on-line booking system. This will ensure that we can accommodate as many people as possible. More details will be forthcoming over the next few days.
It’s a difficult time, but we are focussing on what we can do now, rather than on what we can’t. I apologise in advance if our service is slightly slower than usual. Please let me know if there is anything you need or we can help with. (apart from toilet paper that is…). Click Here
Stay safe and use the opportunity to work from home to spend some quality time with your guitars.
